Shipping & Returns
Shipping
Cedar Mountain Studios is located on beautiful Salt Spring Island off the coast of Vancouver, British Columbia, Canada. As a small rural community and an island, shipping can be expensive.
We try hard to keep our shipping charges as low as possible. We also offer free shipping for orders over $125. We do not ship on Saturdays, Sundays, and/or nationally observed Canadian holidays.
We ship within 1-2 business days of receiving the order. Within the order processing time you might be updated as to any changes in availability of items in your order. Once shipped, you will receive a shipment confirmation email with a tracking number.
Returns
We have a 100% happiness guarantee. If you don't love it, we will give you a full refund. If you are unhappy with your items for any reason please reach out to us via email at mountaineers@cedarmountainstudios.com and we will make it right. If an item is broken, flawed, or defective we will replace or exchange your item free of charge.
We offer 14 days to decide if you want to keep your items from the time of delivery. If you want to return an item for reasons unrelated to the quality of the item within 14 days of delivery, we will replace the item or issue a 100% refund, but you are responsible for the return shipping. Original shipping charges are not eligible for refunds.
Please Return All Items To:
Cedar Mountain Studios
180 Thomas Road
Salt Spring Island, BC
V8K1R2
Canada
*please let us know by email explaining that you are returning the items
*please include your invoice in the return shipment
Let us know if you have any questions regarding our Shipping & Return policies!
We would love to hear from you:
mountaineers@cedarmountainstudios.com
xo
